Shipping policy

Thank you for shopping at Child of God. 
All orders are processed and shipped from our facility in the Netherlands with Track & Trace.

1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped, which will include your tracking number.

2. Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer shipping via trusted carriers including DHL, PostNL, and Mondial Relay.

We offer the following shipping options:

  •  Service Point Delivery : Mondial Relay
  •  Home Delivery: DHL or PostNL

Shipping Rates & Free Shipping Thresholds:
(Please note: At the moment, there is no free shipping for Home Delivery.)

  • Netherlands 🇳🇱
    Service Point Delivery: €4.95 (Free for orders €79.00+)
    Home Delivery: €6.95
  • Belgium, France & Luxembourg 🇧🇪 🇫🇷 🇱🇺
    Service Point Delivery: €5.95 (Free for orders €79.00+)
    Home Delivery: €12.95
  • Rest of EU 🇪🇺
    Service Point Delivery: €7.95 (Free for orders €129.00+)
    Home Delivery: €14.95

3. Service Point Deliveries

Please remember to select your preferred Service Point AFTER payment. If no selection is made, the system will automatically assign the location closest to your shipping address.

If you select Service Point Delivery for your order, please ensure you collect your package within the timeframe specified by the carrier (usually 7-8 days). Packages not collected in time will be returned to us. If a package is returned due to non-collection, the original shipping fee will not be refunded, and a re-shipping fee may apply.

4. International Shipping

We currently only ship to countries within the European Union.
Since we ship from within the Netherlands, all orders delivered within the EU are free from additional customs duties and import taxes.

5. How do I check the status of my order?

When your order has shipped, you will receive an email notification from us containing a tracking number you can use to check its status. Please allow 24-48 hours for the tracking information to become available in the carrier's system.

6. Missing or Delayed Packages

While we strive to ensure timely delivery, we cannot be held responsible for delays caused by the courier network or adverse weather conditions. If you haven’t received your order within 21 days of receiving your shipping confirmation email, please contact us at info@childofgod.eu with your name and order number, and we will investigate it for you.