FAQ
Welcome to Child of God!
Before contacting us, please browse the FAQ below to see if your question has already been answered. If you still need assistance, feel free to reach out directly by filling out the contact form at the bottom of this page.
Product & Sourcing
Q: Are your products authentic? Where do they come from?
A: Yes, all our items are 100% authentic. We operate as an independent curated boutique. We meticulously source premium deadstock, official outlet clearance, overstock, and liquidated inventory from verified sources within Europe. This allows us to offer premium kidswear at competitive prices.
Q: Are the items brand new?
A: ABSOLUTELY. All items sold at Child of God are 100% brand new, unworn, and mostly with original tags and packaging whenever applicable.
Q: Are you an authorized dealer for the brands you sell?
A: No. Child of God is an independent reseller. We are not an authorized dealer, official distributor, or directly affiliated with Jacadi, Tommy Hilfiger, IKKS, Tartine et Chocolat, or any other brands featured on our website.
Shipping & Lost Packages
Q: What happens if my order gets lost in transit before it reaches me?
A: Your peace of mind is important to us. All outbound orders are shipped with tracking and insurance. If the carrier officially confirms that your package is lost in transit before delivery, we will take full responsibility and issue a full refund or provide a replacement if available.
Q: Do you ship internationally?
A: Currently, we focus on delivering within the European Union to ensure fast and reliable service.
Q: I forgot which Service Point I selected. Where can I check?
A: You can find the exact details of your chosen Service Point in your order confirmation email. If you created an account with us, you can also log in and view this information under your "Orders" history. Additionally, once your order has shipped, the tracking link provided in your shipping confirmation email will also display the destination pickup location.
Returns & Refunds
Q: Do you accept returns?
A: Yes. Under EU consumer protection laws, you have the right to return your order within 14 days of receiving it. Items must be returned in their original condition—unworn, unwashed, with all original tags strictly attached. Please email info@childofgod.eu to initiate a return, and our team will provide you with an official return shipping label. For detailed information on return shipping costs, please refer to our Refund Policy.
Q: What happens if my return package gets lost on its way back to you?
A: Because you must use the official return label generated by us, you must obtain and keep the drop-off receipt when handing your package to the carrier. If the return package gets lost in transit, we will need this receipt to file a claim. We cannot process refunds for returned items that are lost if you cannot provide a valid proof of drop-off.
If you need further assistance, please fill out the form below.