Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return, in accordance with EU consumer protection laws.
1. Eligibility for Returns
To be eligible for a return, your item must be in the exact same condition that you received it:
- Unworn, unwashed, and unaltered.
- With all original brand tags completely attached (New with tags).
- In its original packaging.
If the item shows signs of wear, smells of perfume/smoke, or has original tags removed, the return will be rejected, and the item will be sent back to you at your expense.
2. How to Initiate a Return
To start a return, please contact us at info@childofgod.eu with your order number and the reason for the return.
Depending on your original shipping method (Service Point Delivery or Home Delivery), our team will manually generate the corresponding official return shipping label and email it to you in PDF format. You will simply need to print it and attach it to your return package. Items sent back to us without requesting a return first and using our provided label will not be accepted.
3. Return Shipping Costs
Buyers are responsible for all return shipping costs. The exact cost of the return shipping label depends on your location and the return method used. This amount will be automatically deducted from your final refund amount.
Return Shipping Rates:
- Netherlands: €4.95 (Service Point) / €6.95 (Home Delivery)
- Belgium, France & Luxembourg: €5.95 (Service Point) / €12.95 (Home Delivery)
- Rest of EU: €7.95 (Service Point) / €14.95 (Home Delivery)
Please note: Free shipping promotions applied to your original order do not apply to return shipments. You are still responsible for the return shipping fee regardless of your original order value.
You MUST use the official label generated and provided by us. Do not ship the item back using your own courier or standard post, as our authorized return facility will reject unauthorized deliveries, and the package will be returned to you at your expense.
4. Refunds
We will notify you once we’ve received and inspected your return. If approved, you will be automatically refunded on your original payment method within 10 business days, minus the applicable return shipping fee listed above. Please remember it can take some time for your bank or credit card company to process and post the refund.
5. Damaged or Incorrect Items
Please inspect your order upon reception. Contact us immediately at info@childofgod.eu with photos if the item is defective, damaged in transit, or if you receive the wrong item. We will evaluate the issue, and if the defect or error is confirmed to be on our end, we will provide a return shipping label completely free of charge and make it right.
6. Return Address
The authorized return address will be automatically printed on the official shipping label provided by our team. Do not mail packages to any other address.
7. Lost or Damaged Return Packages
When dropping off your return package at a carrier location, you must obtain and keep the drop-off receipt. We cannot process refunds for returned items that are lost in transit if you cannot provide a valid proof of drop-off. Additionally, please ensure the item is securely packaged; if a return item is damaged in transit back to us due to poor packaging, the return may be rejected.